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Abstract
One of the services provided by the Semarang Metropolitan Police Department is the service of making a Police Clearance Certificate (PCC). However, queue problems were found, causing the service to be not optimal. Queuing theory can be applied with the aim of knowing the model and performance of an efficient queuing system for visitors and officers. The variables used are inter-arrival time (λ) and service time (μ). Because of this, the author conducted research using the queuing analysis method and Monte Carlo simulation on PCC services at Semarang Police. The Monte Carlo method provides more efficient results for each counter compared to signal analysis. The results of this research reduce the capacity of the Lq, Ls, Wq, Ws calculation system by decreasing the level of maintenance equipment utilization. The model built from sample data and Monte Carlo simulation data is the same, namely. New model PCC registration counter, and PCC renewal registration with a queue model (M/G/2):(GD/∞/∞), at the fingerprint counter with a queue model (M/G/1):(GD/∞/∞), on re-research, issuance of new PCC, and issuance of PCC extension with queue model (M/M/2):(GD/∞/∞).
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